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Hospital Customer Service

 

 

Our Culture of Care Excellence

 

Our Commitment to Patients & Families:

We are committed to delivering a superior patient care experience.

We are dedicated to providing compassionate care and comfort to each patient and their family.

We are bound to the highest standards of quality and ethics.

We will assure excellence in providing patient and family safety.

 

Our Staff's Commitment to Care Excellence:

Our culture will be upheld by accountable leaders and staff.

We work as one team to best serve the needs of our patients and fulfill our mission to care.

Each staff person, regardless of position, connects directly with our patients and their families.

We demonstrate professional respect by exhibiting a courteous, considerate and conscientious manner at all times.

We encourage and anticipate continual change.

We acknowledge and work within the roles and responsibilities defined in the organizational chart.

We are each responsible to understand and perform our job, and to enhance the efficiency and effectiveness of our job focus.

We recognize the value of each individual's contribution.

 

Our Commitment to Partnerships for Healing:

We believe in developing healing partnerships between patients, families, physicians, health care providers and supporting staff.

We believe that health care should be the shared responsibility of each patient, their family, and their physician.

We honor each patient's right to choice regarding health care.

We respectfully consider each patient's decision and work collaboratively within the care network each patient has chosen.